I read the help doc but it looks like I will need to have my member manually resubscribe because in Stripe the payment was canceled by the bank.

But the help docs don't say to do this, so I'm unsure.

The member is asking me to re-charge the payment but I'm not sure I can do that. 

Am I correct to just have him resubscribe through my memberstack subscription modal?
Hi Justin 👋

I apologize about the delayed response! 🙏 Thank you for your patience while we catch up! I understand that you may have already found a solution to this, but I'll post this here for anyone else experiencing the same issue.

I believe that a member will need to resubscribe. If you'd like to explore a method offered in the Stripe docs, here is a link with helpful information concerning Retrying failed payments.

Hopefully this helps! If you run into any additional issues, it might be best to go the route of having your customer resubscribe. However, I'm pretty confident the link above should save you both the trouble! 🙂

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