Tim

Operations

[Pending] ***User incorrectly billed***

Tim
 Tyler Bell   &  Duncan Hamra  A user was incorrectly billed for a membership that should have been free (see screenshot below) We only found out about this because it's one of our own team member accounts but this is very concerning as it could be happening to real customers. What has happened here?



✅[Solution] Squarespace Custom SignUp Forms

Tim
Hi I'm trying to find more details on how to setup custom signup forms in Squarespace for memberstack. I can always use code blocks in Squarespace to make sure the right code is on the page but need some guidance/ help on how I might do that and managing the flow. Examples would be great! Has anyone done this in Squarespace? The documentation on this for Squarespace is very limited...

✅[Solution] !!Bot check false positives!! URGENT

Tim
Hi,
In the last 24 a number number of our existing users are getting "you look like a bot" errors when they sign in via the memberstack modal popup. We've had these in the past but we've seen an unusual peek in the last 24hrs with existing long time members. Has something changed in the back end? Is there a way to dial it down? Sometimes it happening on the first login attempt...
Please help
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[🧭 Roadmap] Automate changing member to free tier on cancelation

Tim
We're trying to automatically change a members membership to a free tier on expiration of a paid membership. Has anyone achieved/ tried this?
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🧭[Roadmap] Tracking coupon redemptions in stripe not appearing for 100% off one time coupons

Tim
I’ve created numerous coupons in the memberstack application successfully. All of which are propagating to stripe which is excellent.
Stripe also shows the number of redemptions for each coupon but not consistently
It appears that 100% off coupons redemptions for subscriptions are coming through



but one time 100% off coupon redemptions are not.

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